1. Scope
This Privacy Policy explains how Drama Flow collects, uses, discloses, and protects personal information when you visit our website, contact customer service, submit a project or creator inquiry, or otherwise interact with our online services.
2. Information we collect
- Information you provide: name, email address, inquiry type, preferred contact channel, phone number or social handle, messages, project details, creator profiles, submissions, and files you choose to send.
- Technical information: IP address, browser and device information, referring pages, pages visited, timestamps, approximate location derived from IP, and security or diagnostic logs.
- Communications: correspondence and support history required to respond to and manage your request.
- Cookies and similar technologies: essential technologies and, where enabled, analytics or preference technologies.
3. How we use information
We use personal information to operate and secure the website; respond to support, production, partnership, and creator inquiries; evaluate submissions; communicate about requests; improve our services and content; prevent abuse and fraud; maintain records; enforce agreements; and comply with legal obligations.
4. Legal bases
Where applicable, we process information based on your consent, performance of or steps toward a contract, our legitimate interests in operating and protecting the business, and compliance with legal obligations.
5. How we share information
We may share information with service providers that support hosting, communications, analytics, security, storage, and business operations; professional advisers; counterparties involved in a project at your direction or with appropriate safeguards; and authorities when required by law or necessary to protect rights and safety. We may also transfer information in connection with a merger, financing, acquisition, or sale of assets. We do not sell personal information for money.
6. Retention
We retain information only as long as reasonably necessary for the purposes described above, including responding to inquiries, maintaining business and legal records, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary by the type and sensitivity of information and applicable obligations.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No transmission or storage method is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; or appeal a privacy decision. You may also manage browser cookies and opt out of non-essential communications using available controls. We may need to verify your identity before completing a request, and legal exceptions may apply.
9. Children’s privacy
Our online services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and delete it where required. Production activities involving minors are handled through separate agreements and appropriate guardian or legal processes.
10. International and regional processing
Information may be processed in the United States and other locations where our service providers operate. Where required, we use appropriate measures for cross-border transfers. Regional privacy rights may vary, and mandatory protections remain available.
11. Third-party links and platforms
Our website may link to social networks, video platforms, and other third-party services. Their privacy practices are governed by their own policies, not this policy.
12. Changes to this policy
We may update this policy as our services or legal obligations change. The effective date above identifies the latest version. Material changes may be communicated through the website or another reasonable method.
13. Contact us
To ask a privacy question or submit a rights request, use the Drama Flow contact channel and identify your request as privacy-related. Mailing address: 332 Pine Leaf Dr, Saint Augustine, FL 32092, USA.